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1-800-521-2151

P.O. Box 129

584 Fairground Road

Mercer, PA 16137

sales@parailcar.com

1-800-521-2151

SURVEY

How can we improve?

Thank you for participating in this customer satisfaction study. The purpose of this survey is to provide PA Rail Car Co. with feedback in order to serve our customers better.

Contact Us

Company Name

Your Name

Your Title

Product knowledge from the PRC staff

Excellent

Good

Average

Poor

Very Poor

Response time from the PRC staff

Excellent

Good

Average

Poor

Very Poor

Friendliness of the PRC staff

Excellent

Good

Average

Poor

Very Poor

Order Confirmations

Excellent

Good

Average

Poor

Very Poor

Lead time

Excellent

Good

Average

Poor

Very Poor

How the products were packed & shipped

Excellent

Good

Average

Poor

Very Poor

Clarity of shipping documents

Excellent

Good

Average

Poor

Very Poor

Number issues/problems with orders received

Excellent

Good

Average

Poor

Very Poor

Resolution of issues

Excellent

Good

Average

Poor

Very Poor

Quality of parts

Excellent

Good

Average

Poor

Very Poor

PRC pricing compared to our competitors

Excellent

Good

Average

Poor

Very Poor

Price for the quality

Excellent

Good

Average

Poor

Very Poor

If we do not carry the product - helpfulness to find

Excellent

Good

Average

Poor

Very Poor

Website

Excellent

Good

Average

Poor

Very Poor

Which of the following reasons had the most impact on PA Rail Car receiving your business?

Cost

Quality

On Time Delivery

Range of Products & Services

Reputation

How likely are you to continue to purchase products from PA Rail Car Co.?

Very Likely

Likely

Uncertain

Unlikey

Very Unlikely

Based on your awareness of the product/service, is it better, the same or worse than similar suppliers?

Better

Same

Worse

Please share with us a few things that staff could be doing better in:

Please share with us a few thoughts/suggestions on the parts we offer:

If you have any additional comments that you believe would help PA Rail Car Co. improve the services we provide to our customers, please list them below:

Thank you for participating in our survey!

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Serving quality to the rail industry since 1983

1-(800) 521-2151

Take Our Survey

sales@parailcar.com

Pennsylvania Rail Car Co.

584 Fairground Road
P.O. Box 129
Mercer, PA 16137

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